GOT QUESTIONS? WE'VE

got answers

GENERAL Questions

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do i need to make a Reservation to climb?

You do not need a reservation to come in and climb on a day pass and use our facility. Reservations are only necessary for specific bookings that involve our staff (birthday parties, Just Climb packages, etc.). 

If you have climbed before and will be looking to do a belay test upon your arrival, our desk staff can always accommodate that without a reservation. If you will be looking to do a lead test, however, that will require some advance notice and coordination so we can ensure the appropriate staff are on site. 

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Is there an age limit to climb?

There is not an age limit to climb. That said, adult supervision is required for children under 12 years of age (this is not the case if they are taking part in a program or booking that involves staff presence), and only children 12 and up can take our top rope course (and belay in our gym). 

Also, our auto belays have a minimum weight requirement of 25lbs. Otherwise, anyone of any age can (and is welcome to!) climb.

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can i bring kids that are not mine?

You can, if they have a waiver on file that has been filled out by their parent or court appointed legal guardian. Note that for insurance purposes, a "guardian" refers to a specific legal entity, and does not just mean a grandparent, sibling, or person watching the child for the weekend. We don't like having to turn anyone away, but there is no exception to this rule

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can i drop off my kids?

You can, if they are over the age of 12, or 12 and under but supervised by someone 16 or older at all times. If you are dropping them off for a booking or for programming that involves our staff (birthday party, PA Day Camp, Climbing Team, etc.), this does not apply as they will be under staff supervision.

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what should i wear when climbing?

You should wear comfortable, breathable clothing that you can move easily in.

On your feet, clean, dry, closed toed shoes can be worn to climb. We also have climbing shoes available for rental, for those looking for the full experience. They are not required, but will help with your climbing.

If you want to do top rope climbing or use our auto belays you will need to wear a harness (either brought from home, or rented from us). 

If you have long hair, and plan to do top rope climbing or use our auto belays, we suggest tying your hair up with an elastic (we usually have some extras at the desk). 

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do i have to go to the top?

Absolutely not! While staff will always encourage climbers to strive for their best, we also recognize that everyone has different levels of ability and that fear of heights is very real. Climbers are always in control of when they come down, and in that way climbing can be a great way to engage with your fear of heights in a controlled fashion.

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I'm living with physical or mental barriers, can I still climb?

Absolutely! There's a whole segment of the climbing world, called Adaptive Climbing, that focuses on helping people overcome their particular barriers and get on the wall. Staff at the Grotto are committed to doing whatever we can to make climbing possible for you. Everyone's circumstances are different, so it's best to give us a shout at info@guelphgrotto.com to discuss how we can meet your needs.

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Do you offer birthday parties?

Yes we do! We have two booking types:

1) An all-included option that involves an hour of climbing with our qualified instructors, and 50 minutes in our party room (that will be set up with tables, chairs, plates, cups, napkins, cutlery, juice, and pizza for party participants). 

2) A base level option that involves an hour of climbing with our qualified instructors, and 50 minutes in our party room (that will be set up with tables and chairs, but otherwise left for you to fill with food and other items).

Option 1 costs $225.00 (tax inclusive) for up to 8 participants +$25/additional person.

Option 2 costs $200.00 (tax inclusive) for up to 8 participants +$20/additional person.

Full details and booking information is available over at our birthday parties page.

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Do you offer hourly or half-day rates?

Rather than hourly rates found in other sports and activity centers, we offer very reasonably priced day rates for our customers to enjoy our facility and amenities without time limitations (during our hours of operation). 

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what types of devices are allowed for belaying?

The Petzl GriGri is the only belay device allowed for belaying of any kind (top rope or lead) at the Grotto. All of our top rope routes have GriGris affixed to our ropes, and climbers must provide their own GriGri for lead climbing.

Anyone caught using any other belay device (ATC, etc.) will be asked to leave the facility. There are no exceptions to this rule.

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Membership Questions

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Can I freeze my membership?

EFT Members can freeze their membership at any point during their memberships, for up to 3 months. The freeze will take effect at the next billing date (the 15th of the month), and there will be a freeze charge of $5/month. Beyond 3 months,  members should just terminate their memberships and restart them when they are ready to re-join the Grotto.

Members who pay on a monthly basis cannot, under most circumstances, freeze their memberships. For extreme circumstances, contact Grotto management (manager@guelphgrotto.com) to discuss what options are available. 

Members with a 10 punch pass need not worry, as punches never expire.

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How do I adjust my membership?

Using our Membership Change Request Form, members can freeze, unfreeze, or terminate their membership, update their billing info, and more. 

You can also speak to our desk staff the next time you're in the gym, or give us a call at (519) 767 - 0838 and our staff would be happy to help you through any changes you are looking to make.

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What benefits do members get?

EFT Members get:

- Unlimited climbing

- Access to members only hours (M-F 6:30 AM - 12:00 PM)
- Free member only events
- 2 passes to the Junction Climbing Centre/month
- 1 guest pass/month
- 10% off gear and apparel
- Membership Freezes

Monthly Members get:

- Unlimited climbing

- Access to members only hours (M-F 6:30 AM - 12:00 PM)
- Free member only events
- 1 pass to the Junction Climbing Centre
- 1 guest pass/month

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How do guest passes work?

Once per month members can bring one guest who has never climbed at the Grotto before, and their day pass will be on us.

 

They will need to fill out a waiver (or have one filled out by their parent or legal guardian, if they are under 18), and they will still be charged for gear rentals if required. If they know how to belay, they will still need to complete a belay test with one of our staff.

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