Dear Grotto Community, Today, the Government of Ontario has confirmed that starting on December 26, Wellington-Dufferin-Guelph will go into lockdown again. Unfortunately, that means that the Grotto is unable to stay open for the time being. We will continue our designated operating hours until the lockdown begins.
Here’s what is happening to the facility, your memberships, and any bookings:
Prepaid Memberships: Prepaid memberships (those that are not automatically paid for on the 15th) will be put on hold in a similar manner to March. All accounts will be frozen until we exit the lockdown. After the freezing, all prepaid memberships will be adjusted by the duration of the lockdown. This way, no one loses time on their membership. If prepaid memberships wish to continue freezing, there is a $5/month charge upon unfreezing. EFT Memberships: All EFT memberships, those that automatically withdraw from your account, will be frozen at $0 for the duration of the membership. Once we exit the lockdown we will unfreeze all memberships unless they were frozen prior to the lockdown - membership freeze charges will continue as before. EFT memberships will be adjusted based on the duration of the lockdown and any charges will be reallocated accordingly so no member will be overcharged. If you have a booking: you will receive a phone call in the upcoming days to cancel or reschedule the booking.
During this time we will be working on the gym expansion and will continue with updates as we collect more information! While we can see the light at the end of the tunnel, hopefully we can have some news about our expansion to make that light a bit brighter. Make sure to subscribe to our newsletters or social media for updates. Please note, regarding any memberships or punch passes, no refunds will be processed under any circumstances. If you are able to financially afford to keep your membership active and actively support us while we are closed, please let us know and we would be happy to keep your membership active. If you are looking for other ways to support us and others while we are forced to close, you can find a list below our sign-off and on our website. If you wish to continue this dialogue over the next few days, please do not hesitate to email me (firstname.lastname@example.org). Merry Christmas, happy holidays, and happy New Year. Nick Perozzo General Manager -------------------------
3 ways to support the Guelph Grotto while we are closed:
Keep your membership active, even while you can’t use them.
Purchase gift cards and merchandise from our retail store - we still have our sale going! Gift cards can be purchased online. If you wish to pick up some gear, shoot us an email and we can arrange a time to be open.
Purchase memberships - EFT or prepaid - for you, your friends, and family online. We won’t start them during the lockdown, but the generated revenue still helps!
Other ways to support us and others while we are closed:
Leave 5-star Google reviews and share social media posts.
Get takeout from local restaurants - Na Ha Thai’s, Eggcetra, Laza Food & Beverage, York Road Kitchen are some notable restaurants in the Ward.
Re: Takeout: Try to avoid services such as SkipTheDishes and Uber Eats to increase the take-home margin for the restaurants.
Purchase gift cards for yourself and others.
Stay local if you can afford it. Shop at smaller local stores such as the Flour Barrel, Dutch Toko, or Angelino’s, as opposed to waiting in line at Zehrs, Food Basics, or Walmart.
Please remember, while shopping local, you are supporting companies whose owners are trying to pay for their child’s piano classes, not stock buybacks. Guelph’s finest treasures are small businesses and need your support through this difficult time.