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GOT COVID QUESTIONS?

READ ON

COVID Questions

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HOW DO WE GET CLIMBING?

Those who wish to climb may come into the Grotto during our operating hours without a booking. We are open weekdays 6:00 AM - 9:00 AM for members-only climbing and 3:00 PM - 10:00 PM to the public. On weekends we are open from 10:00 AM - 6:00 PM. There is no pre-booking required, and the only limitation is that we are managing a  50 person max capacity, as per Public Health regulations.

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ARE YOU CURRENTLY OFFERING GEAR RENTALS?

Yes! We are renting gear to those who need it - we are currently renting shoes and harnesses, but we encourage all climbers to bring their own gear if possible. Note that our facility has switched to liquid chalk only, and this we are unable to rent at this time (but we do have some for sale).

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CAN I BOOK AN INSTRUCTOR FOR A LESSON OR EVENT?

We have been phasing all of our programs back in gradually, and this includes our youth programs and smaller individual / group bookings. If you wish to book an instructor for a lesson, Just Climb, or other, give us a call and we can discuss what we are able to do at this time, and how we can get you set up. You can reach our front desk at 519-767-0838.

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HOW IS MY MEMBERSHIP IMPACTED BY THE COVID CLOSURE?

We sent out an email to all members on July 17 providing more information regarding how memberships would be affected by the Covid closure. Members who did not receive this email and who wished to keep their memberships frozen are eligible for a refund (for the membership dues that were processed on September 15, 2020 - as per the July email, all EFT Memberships would be restarted unless otherwise requested) and may keep their membership on hold on a case-by-case basis.

 

On September 16 we sent out another email to all EFT members - you should have received this, but if not, the full text can be viewed here. If you have any questions or concerns reach out to us by phone or email.

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ARE YOU RUNNING YOUR OUTDOOR PROGRAMS?

We sure are! You can see what programs we have on offer here, and book them by contacting our Outdoor Climbing Manager at outdoor@guelphgrotto.com.

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IF MY KIDS ARE CLIMBING, CAN I STILL SUPERVISE?

All children under the age of 12 require supervision by an adult (16+). If you are supervising children, each group is allowed one (1) supervisor for every five (5) kids, in order to minimize the number of people in the gym and give others space to climb.

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HOW BUSY IS THE GYM?

Each climber entering the gym is required to check-in and out so we can keep an active count of the number of people in the gym. If you are curious about how busy we are, you can either call us and ask or download the RGPro Connect Mobile App where we have a real-time count.

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WHAT ARE YOUR COVID-19 POLICIES?

You can find a full up-to-date list of our policies and procedures here. Any updates will be posted on our websites and/or social media (@GuelphGrotto).

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